Terms & Conditions
The events/activities are provided by Yorkshire Forest Folk (Sophie Wilkinson trading as Yorkshire Forest Folk) (hereinafter referred to as “Yorkshire Forest Folk”, “we” or “us”).
Registered office; 25 Langholm Crescent, Darlington, DL3 7ST
Payment
Full payment must be made to Yorkshire Forest Folk at the time of booking through Class4kids via the following methods:
- Card payment/google pay/apple pay
- Childcare vouchers (please note that your booking is not confirmed until funds from the childcare voucher have been received)
No booking is confirmed until payment has been received. Paid for spaces will be given priority.
Cancellations and Refunds
Cancellation by you
Toddler group/Parents and Babes in Arms:
- Should you wish to cancel your place 21 days before the start of the block booking you are entitled to a full refund.
- Should you wish to cancel your place 20 days or less before the start of a block booking you are not entitled to a refund unless you can find someone to take your place for those remaining sessions.
- Should you wish to cancel your place once the block of booked sessions has started, you are not entitled to a refund unless you can find someone to take your place for those remaining sessions.
Holiday Clubs
- Should you wish to cancel your place 21 days before the holiday club date booked you are entitled to a full refund.
- Should you wish to cancel your place 20 days or less before the start of your holiday club date booked you are not entitled to a refund unless you can find someone to take your place for those remaining sessions.
Cancellation by Us
1.We reserve the right, in our sole and absolute discretion, to cancel an event/activity or all or any bookings prior to the commencement of an event/activity for any reason whatsoever at short notice. In these unusual circumstances, all monies paid to us will be repaid in full. We also reserve the right to cancel a class should minimum numbers not being achieved. If this is the case, you will receive a refund for classes not yet attended.
2. An event/activity may also be cancelled by us due to bad weather which deems the activity unsafe, including, without limitation, high winds or severe rain. In these circumstances we will endeavour to re-schedule the booking, or refund payment in full.
Health
1. If you or the participant you are booking for has a special medical requirement or health condition, you must inform us when you book prior to the commencement of your event/activity. Having completed the booking questions and circumstances change, you must contact YFF and inform us of any updates prior to the event/activity.
2. If you have any special dietary requirements or allergies, you must inform us prior to the commencement of your event/activity.
3. You must refrain from bringing your child to class if they have had any form of illness within 48 hours of the class.
4. Insect populations including ticks vary according to location, weather and time of year. In many locations, insects are unavoidable and are a natural part of the outdoors experience. We recommend that you come prepared with appropriate protection.
Your Equipment
1.You are responsible for bringing the appropriate clothing and equipment to an event/activity, guidance of which will be sent to you in your booking confirmation.
2.Any information provided by us on such matters as climate, clothing, baggage and special equipment is given in good faith but without responsibility on the part of Yorkshire Forest Folk.
Use of Equipment and Land
You must use all reasonable care in the use of: (a) any of our property and equipment; (b) property and equipment provided by our suppliers; and (c) the land used during the event/activity; and you must comply with all reasonable instructions from our event/activity leaders and their assistants in relation to its use.
Your conduct
1. Specific event/activity rules will be explained to participants at appropriate times during the conduct of an event/activity. Participants must observe these rules and the reasonable instructions of our event/activity leaders and their assistants at all times.
2. Participants must conduct themselves in a reasonable manner at all times and maintain standards of conduct which are consistent with the aims of the event/activity.
3. Parents, guardians, teachers and those in comparable roles in respect of minors must maintain control of those minors at all times, to the satisfaction of our instructors and ensure that they observe all rules and the reasonable instructions of our event/activity leaders and their assistants and conduct themselves in a manner consistent with the aims of the event/activity.
4. If, in the sole opinion of the event/activity leader, a participant’s behaviour is deemed unsafe or unacceptable for whatever reason, they will, in the absolute discretion of our event/activity leader leave the event/activity and a refund will not be issued.
Subsequent instruction
Unless otherwise stated in the event/activity description, participation on one of our events/activities does not qualify a participant to subsequently conduct training courses of a similar nature and we do not condone or certify participants to instruct anything for which they have received instruction from Yorkshire Forest Folk.
Risks
1. It is a fundamental term of booking that you acknowledge and accept the risks and hazards that may be involved in the events/activities conducted by us, including serious injury or death, loss or damage to property, discomfort and inconvenience.
2. In particular, you acknowledge and accept that: (a) natural areas and waters are subject to natural forces which may result in obstacles and hazards which can be life threatening or cause injury; (b) being in natural areas may result in encounters with wild animals, which can be life threatening or cause injury; and (c) weather may change rapidly and may be extreme, presenting obstacles and hazards which can be life threatening or cause injury.
3. Save as otherwise required by law, participants take part in events/activities at their own risk.
4. All participants (or their parents/guardians where appropriate) are required to read and agree to the Risk Acknowledgement & Disclaimer questions when booking. Failure to agree with these will result in you not being permitted to take part in the event/activity, and you will forfeit all sums paid to us.
5. We are not responsible for any loss or damage to your personal items during our sessions.
Event/Activity Date Changes
Should you wish to change the date of your event/activity, you may do so if you give us reasonable notice and we have availability but this is not guaranteed.
If You Have A Complaint
If you have a complaint during your event/activity, you must bring it to the attention of your event/activity leader at the earliest appropriate opportunity in order that remedial action may, if appropriate, be taken. You expressly acknowledge that it is unreasonable to take no action during the event/activity, but to complain later. Any outstanding complaint not resolved during the event/activity must be notified to us in writing within 30 days of the scheduled end of the event/activity. To the extent permitted by law, we will not be liable in respect of any claims/complaints raised later than 30 days from the end of the relevant event/activity.
Minimum Impact
We respect natural environments, endeavouring to have as little impact on them as possible. We will insist on strict environmental practices to ensure the continued quality of the natural environments in which we conduct our events/activities. Procedures for sanitation, rubbish disposal and clean-up will be explained by your event/activity leader and/or their assistants at appropriate times during the conduct of an event/activity.
Exclusions and Limitations of Our Liability
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; or (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or (e) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Data Protection Policy
1.We collect all of the information provided in the booking questions so that we can plan activities that are appropriate for your child and their needs and to keep them safe. This information will only be shared with outside agencies in the event of an emergency.
2. Your child’s data is only kept within class4kids secure software, it is not transferred elsewhere, it is kept securely and it is only kept for as long as it is needed.
3. We will only take images of your child and use them for marketing purposes if you give us explicit consent in your booking questions. You must keep us up to date if this permission changes via e mail. We will only contact you for marketing purposes if you give us explicit consent in your booking questions.
4. If you require more detailed information please read our privacy policy in full on our website www.yorkshireforestfolk.co.uk You have the right to access your data and to delete this data. In this event please contact sophie@yorkshireforestfolk.co.uk
Severability of Terms
If any particular term or condition shall be held void or unenforceable in whole or part by any court or other competent authority, the remaining terms and conditions, and the remainder of the term or condition affected, shall remain in full force and effect.
Governing Law and Jurisdiction These Terms and each Contract and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the English court